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Refund Policy

At WholesaleMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy. Please read the details below.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unworn, and in its original packaging with tags attached.
• The return request must be made within 2 days of receiving your order.
• The item must not be on our non-returnable list (e.g., undergarments, clearance items, or customized products).

2. Refund Process

1. Submit a Return Request: Contact our customer support with your order details and reason for return.
2. Return Authorization: We will review your request and provide return instructions if eligible.
3. Ship the Item Back: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Approval: Once we receive and inspect the item, we will process the refund within 7 business days.
5. Refund Method: Refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

3. Exchanges

• If you received a damaged or incorrect item, we will replace it at no additional cost.
• Exchanges for size or color are subject to availability. If the requested item is out of stock, a refund will be issued instead.

4. Non-Refundable Items

We do not accept returns or offer refunds for:

• Items marked Final Sale or Clearance
• Underwear, swimwear, and accessories for hygiene reasons
• Customized or personalized items
• Items damaged due to misuse or improper care

5. Late or Missing Refunds

If you haven’t received your refund after the processing period:

• Check your bank account and payment provider.
• Contact your bank, as processing times may vary.
• If the issue persists, reach out to us 

By making a purchase at WholesaleMart, you agree to our Refund Policy.